Terms of service

Last updated: September 14, 2026 · Effective date: September 14, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "customer") and Paws Meows ("Paws Meows," "we," "us," or "our"). They govern your access to and use of pawsmeows.com, any related pages and tools, and every order you place with us (together, the "Services").

By using the Services or placing an order, you accept these Terms. If you do not accept them, do not use the Services.

Section 19 contains a binding arbitration agreement and a class action waiver. It affects how disputes between you and us are resolved. Please read it carefully.

2. Who we are

Paws Meows sells personalized pet portraits and related printed goods. Our products for the United States market are printed and finished in the United States and shipped domestically.

Our business address and the address for all notices under these Terms is:

Paws Meows
Königsallee 2b
40221 Düsseldorf
Email: hey@pawsmeows.com

3. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you represent that you meet these requirements. The Services are offered to customers with United States shipping addresses. We do not currently ship outside the United States.

4. The products

Every portrait is made to order from a photograph you supply and from the style, size and options you select. Each item is therefore personalized and produced for you individually.

Product images on the site, including style examples and room scenes, are illustrations. The finished item you receive is generated from your photograph and will differ from any example shown.

Color, texture and finish. Screens and printers reproduce color differently. Variations between what you see on your device and the printed item — in color, brightness, contrast and surface texture — are inherent to printing and are not a defect. Canvas is stretched by hand, so a small variation in wrap and edge position between individual pieces is normal.

Sizes are nominal. Finished dimensions may vary by up to approximately one quarter inch.

5. Your photo and the preview

Before you pay, you may upload a photograph and generate a preview of your portrait at no charge, as many times as you like.

The preview shows you how your portrait is composed. It is a representation, not the print file. Final print files are prepared at print resolution and may differ from the on-screen preview in fine detail, cropping at the edges, and color, for the reasons described in Section 4.

By placing an order you confirm that you have reviewed and approved the preview for that item. Your approval is the point at which the artwork becomes final.

If your photograph is unsuitable — out of focus, very low resolution, heavily backlit, the pet's face obscured or too small in frame — the result will reflect that. We may contact you to request a better photograph, and we may hold production until you respond. We are not responsible for a result that is limited by the quality of the photograph you supplied.

6. Placing an order

Your order is an offer to buy. A confirmation email acknowledges that we received your order; it does not by itself create a contract. The contract is formed when we send you a confirmation that the item has entered production or has shipped.

We may decline or cancel an order, in whole or in part, at any time before shipment, including where:

• the item was listed at an incorrect price or with an incorrect description;
• we cannot process your payment or the payment is flagged as fraudulent;
• the photograph or personalization text violates Section 11;
• we cannot produce the item to an acceptable standard.

If we cancel an order you have already paid for, we refund you in full.

7. Pricing, taxes and payment

All prices are shown in United States dollars (USD) and are exclusive of applicable sales tax. Any sales tax that applies is calculated and displayed at checkout and added to your total.

Shipping charges are shown at checkout before you pay.

We accept the payment methods displayed at checkout. Payment is taken in full at the time of order. By submitting payment details you represent that you are authorized to use the payment method.

Prices may change at any time. A change does not affect an order already placed. Where an item is listed at an obviously incorrect price, we are not obliged to supply it at that price and may cancel and refund in full under Section 6.

Discount codes apply only as stated at the time of issue, cannot be combined unless we say so, have no cash value, and may be withdrawn or expire.

8. Production, shipping and delivery

Production of a personalized item begins after you place your order — in most cases within 24 hours. Our Shipping Policy sets out production and delivery times, our obligations if a shipment is delayed, and your right to cancel for a full refund in that case. The Shipping Policy is incorporated into these Terms.

Risk of loss passes to you on delivery to the address you provided.

You are responsible for entering a complete and correct shipping address. We are not responsible for items delivered to an address you entered incorrectly, and cannot reroute a parcel once it has shipped.

9. Cancellations, returns and refunds

Because every item is personalized and produced for you individually, we do not accept returns, exchanges or cancellations once production has begun, and we do not offer refunds for change of mind or preference.

Our Refund and Replacement Policy sets out the full terms, including the narrow circumstances in which we replace or refund an item — damage in transit, a manufacturing defect, or an item that does not match the order — and the time limits and evidence that apply. The Refund and Replacement Policy is incorporated into these Terms.

Nothing in these Terms limits any right you may have under applicable law that cannot be limited by agreement.

10. Your content: license, warranties and indemnity

"Your Content" means any photograph, image, name, date, text or other material you upload to or submit through the Services.

License. You grant Paws Meows a non-exclusive, worldwide, royalty-free license to host, store, reproduce, crop, adapt, process and otherwise use Your Content for the sole purpose of creating your preview, producing your order, fulfilling and delivering it, providing customer support, handling a replacement, and complying with law. This license ends when we delete Your Content under our Privacy Policy.

We do not use Your Content to train artificial intelligence models. We do not sell Your Content. We do not use Your Content in advertising or on our website unless you give us separate, express permission.

Your warranties. You represent and warrant that:

• you own Your Content or have all rights and permissions necessary to grant the license above;
• Your Content does not infringe any copyright, trademark, right of publicity, privacy right or other right of any person;
• any identifiable person appearing in Your Content has consented to its use for the purposes described;
• Your Content does not violate Section 11.

Indemnity. You agree to indemnify, defend and hold harmless Paws Meows against any claim, demand, loss, liability, damage, cost or expense (including reasonable attorneys' fees) arising out of Your Content or out of your breach of this Section.

11. Acceptable use

You may not upload, submit or request:

• material you do not have the right to use, including photographs taken by a professional photographer without their permission, stock images, film or television stills, artwork, or images of characters, logos or brands you do not own;
• images of a person, or of a public figure, celebrity or athlete, where you do not have that person's permission;
• sexual content, nudity, or content that sexualizes any person;
• any image of a child, except a photograph of your own child submitted by that child's parent or legal guardian;
• content that is violent, graphic, hateful, harassing, or that promotes discrimination against or degradation of any person or group;
• content that is unlawful, defamatory, or that promotes illegal activity;
• personalization text falling into any of the categories above.

You also may not interfere with or disrupt the Services, attempt to gain unauthorized access to any part of them, scrape or harvest data from them, use automated means to generate previews at volume, or use the Services to build or train any competing product or dataset.

We may refuse, remove or cancel any submission or order that violates this Section, and we may suspend access to the Services. Where we cancel an order on this basis before production, we refund you in full.

12. How your portrait is made

Your portrait is produced using automated image-generation technology that works from the photograph you upload. It is not painted or drawn by hand, and we do not describe it as hand-illustrated. The result is a digital artwork generated from your photograph, which is then printed and finished.

Automated generation is not exact. The output is an interpretation of your pet's appearance, not a photographic reproduction of it. This is why we show you the preview before you pay, and why your approval of that preview at checkout is the standard against which the finished item is measured.

13. Our intellectual property

The Services, including the site, its text, layout, design, graphics, style definitions, example images and software, are owned by Paws Meows or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers any of those rights to you.

The finished portrait we produce from your photograph is supplied to you for your personal, non-commercial use. You may display it, photograph it and share those photographs. You may not resell it, reproduce it commercially, or use it as artwork in a product you sell, without our written permission.

"Paws Meows," our logo and our style names are our trademarks. You may not use them without our written permission.

14. Accounts and communications

You do not need an account to order. If you create one, you are responsible for keeping your credentials confidential and for activity under your account.

By placing an order you agree to receive transactional emails about that order. These are not marketing messages and you cannot opt out of them while your order is being fulfilled.

Marketing emails are sent only if you opted in. Every marketing email contains an unsubscribe link and our postal address. You may unsubscribe at any time and we will honor the request promptly, and in any event within ten business days.

15. Third-party services

We use third parties to operate the Services, including our e-commerce platform, payment processors, production and print partners, shipping carriers and email service providers. Their handling of your information is described in our Privacy Policy.

The Services may link to third-party websites. We do not control them and are not responsible for their content, products or practices.

16. Disclaimers

The Services and all products are provided "as is" and "as available." To the fullest extent permitted by law, Paws Meows disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free or secure, that previews will be available at any given moment, or that any preview or finished item will meet your subjective expectations.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent permitted.

17. Limitation of liability

To the fullest extent permitted by law:

• Paws Meows, its owners, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or emotional distress, arising out of or relating to the Services or any product, whether based in contract, tort, strict liability or any other theory, even if we have been advised of the possibility of such damages;
• our total aggregate liability arising out of or relating to the Services or any product will not exceed the amount you actually paid to us for the order giving rise to the claim.

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; where that is the case, the limitations above apply only to the extent permitted.

18. Indemnification

You agree to indemnify, defend and hold harmless Paws Meows, its owners, employees and agents from and against any claim, liability, damage, loss, cost or expense (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your breach of these Terms; (c) your violation of any law or of the rights of any third party; or (d) your use of the Services.

19. Dispute resolution — arbitration agreement and class action waiver

Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes heard by a jury.

19.1 Informal resolution first

Before starting an arbitration, you agree to contact us at hey@pawsmeows.com and describe the dispute and the relief you are seeking, and to give us 60 days to resolve it informally. We agree to do the same before starting an arbitration against you. This step is a condition of starting arbitration.

19.2 Agreement to arbitrate

If we cannot resolve the dispute informally, you and Paws Meows agree that any dispute, claim or controversy arising out of or relating to these Terms, the Services or any product — including its formation, interpretation, breach, termination and validity — will be resolved exclusively by final and binding individual arbitration, and not in court.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The rules and filing forms are available at adr.org.

The arbitration will be conducted by a single arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in the county of your United States residence, or the arbitration may be conducted by telephone, videoconference or on documents only, at your election.

The arbitrator may award any relief available in an individual action under applicable law, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

19.3 Class action waiver

You and Paws Meows agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding.

If this class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remaining claims will proceed in arbitration.

19.4 Small claims exception

Either you or we may bring an individual claim in a small claims court with jurisdiction, instead of arbitration, so long as the claim remains in that court and on an individual basis.

19.5 Your right to opt out

You may opt out of this arbitration agreement. To do so, send written notice within 30 days of first accepting these Terms to hey@pawsmeows.com with the subject line "Arbitration Opt-Out," stating your name, the email address used for your order, and that you are opting out of the arbitration agreement.

Opting out affects only Sections 19.2 and 19.3. It does not affect any other part of these Terms, and it will not affect your relationship with us in any other way.

19.6 Survival

This Section survives termination of these Terms and any closure of your account.

20. Governing law and venue

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to Section 19.

For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Delaware, and waive any objection to venue there.

Nothing in this Section deprives you of the protection of any mandatory consumer-protection provision of the law of the state in which you reside.

21. Changes to these Terms

We may update these Terms. The current version is always posted on this page with the "Last updated" date. Material changes take effect 14 days after posting, except that changes required by law take effect immediately.

Your order is governed by the version of these Terms in force when you placed it. Continuing to use the Services after a change takes effect means you accept the updated Terms.

22. Miscellaneous

Entire agreement. These Terms, together with the Refund and Replacement Policy, the Shipping Policy, the Privacy Policy and the Copyright Policy, are the entire agreement between you and us regarding the Services, and supersede any prior agreement or understanding.

Severability. If any provision is held unenforceable, it is severed and the remaining provisions stay in force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.

Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including carrier disruption, natural disaster, war, labor dispute, power or network failure, or acts of government.

Headings are for convenience and do not affect interpretation.

23. Contact

Paws Meows
Königsallee 2b
40221 Düsseldorf
hey@pawsmeows.com

We answer email within one business day, Monday through Saturday.