Shipping policy
Last updated: September 14, 2026
1. Where we ship
We ship to addresses in the United States, including Alaska, Hawaii and US territories served by our carriers. We ship to PO boxes and to APO, FPO and DPO addresses where the carrier accepts them; delivery to those addresses takes longer.
We do not currently ship internationally.
2. Shipping rates
| Order total | Shipping |
|---|---|
| Up to $58.99 | $6.95 |
| $59.00 and above | Free |
Rates are calculated at checkout and shown before you pay. The threshold applies to the merchandise total after any discount and before tax.
3. Production and delivery times
Your item is made to order. Two periods apply:
Production. Printing begins within 24 hours of your order in most cases. Production takes approximately 2 to 4 business days. Apparel, blankets and multi-pet portraits can take a day or two longer.
Transit. Once your parcel ships, delivery within the contiguous United States normally takes 2 to 5 business days. Alaska, Hawaii, US territories and APO/FPO/DPO addresses take longer.
Typical total: 5 to 7 business days from order to delivery. Most orders arrive in this window. It is an estimate based on normal operation, not a guarantee for any individual order.
Business days are Monday through Friday, excluding United States federal holidays. Orders placed on a weekend or holiday enter production on the next business day.
Peak periods — particularly November and December — take longer. We post current cut-off dates on the site ahead of the holidays.
4. Our shipping commitment and your right to cancel
We commit to shipping your order within 30 days of the date we receive your properly completed order, as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
If we cannot ship within that period, we will notify you before it expires and give you a revised shipping date, or tell you that we cannot estimate one. That notice will always include a clear option to cancel your order for a full refund, and you may take that option at any time before the item ships.
If we cannot provide a revised date, or if the revised date is more than 30 days after the original deadline, your order is canceled and refunded automatically unless you expressly tell us to proceed.
Refunds under this Section are issued to your original payment method within one billing cycle, and within 7 working days where we cannot credit the original method.
This commitment is separate from, and not limited by, the estimates in Section 3.
5. Tracking
You receive a shipping confirmation with a tracking number as soon as your parcel leaves the production facility. Tracking can take up to 24 hours to show movement after the carrier scans the parcel in.
You can also check your order at any time on our order tracking page.
6. Carriers
We ship with USPS, UPS and FedEx. The carrier is selected by the production facility based on destination, size and weight; we cannot guarantee a specific carrier for an order.
Once a parcel is with the carrier, delivery timing is in the carrier's hands. Weather, carrier backlogs and local service disruption are outside our control.
7. Multiple items
Orders with several items may ship in separate parcels, at different times, from different facilities, at no extra cost to you. Each parcel gets its own tracking number.
8. Address accuracy
Enter your shipping address completely and correctly, including apartment or unit number. We ship to the address exactly as you provide it.
If you spot a mistake, email hey@pawsmeows.com immediately with your order number. We can correct an address before the parcel ships. Once it has shipped, we cannot reroute it.
We are not responsible for items delivered to an incorrect address supplied by you. Parcels returned to us as undeliverable can be reshipped at your cost; because the item is personalized, it is not refundable. See our Refund and Replacement Policy.
9. Damaged, defective or lost parcels
If your parcel arrives damaged, if the item is defective, or if the carrier loses it, our Refund and Replacement Policy sets out how to claim. In short: email us within 30 days of delivery with photographs, keep the item, send nothing back, and we replace or refund.
10. Parcels marked delivered
If tracking shows delivery but the parcel is not with you, see Section 6 of our Refund and Replacement Policy for the steps to follow.
11. Taxes
Prices are exclusive of sales tax. Any applicable state or local sales tax is calculated at checkout and added to your total. There are no customs duties or import charges on domestic United States orders.
12. Contact
Paws Meows
Königsallee 2b
40221 Düsseldorf
hey@pawsmeows.com
Email answered within one business day, Monday through Saturday.