Contact information
We answer every email ourselves. There is no phone queue and no chatbot.
We reply within one business day, Monday through Saturday. Most messages are answered the same day.
Business address
Paws Meows
Königsallee 2b
40221 Düsseldorf
This is our business and notice address. Please do not send items here — we never ask you to return a personalized item, and anything sent to this address cannot be processed as a return. If something is wrong with your order, email us instead: see our Refund and Replacement Policy.
What to include
So we can help on the first reply, please include:
- your order number (it is in your confirmation email and starts with a #);
- the email address you used when ordering;
- for a damaged or defective item: photographs of the whole item, a close-up of the problem, and the outer packaging.
Specific requests
| Topic | Subject line |
|---|---|
| Cancel an order before production | CANCEL |
| Damaged, defective or wrong item | Order problem |
| Change a shipping address | Address change |
| Privacy request (access, copy, correction, deletion) | Privacy Request |
| Copyright notice | DMCA Notice |
| Opt out of the arbitration agreement | Arbitration Opt-Out |
| Press and partnerships | Partnerships |
Order status
Track your order at any time on our order tracking page using the number in your shipping confirmation.