Guaranteed likeness
If the portrait does not look like your pet, we reprint it or refund you. Your choice.
You do not send anything back. A photo of what arrived is enough. We would rather eat the cost of a reprint than argue with someone about their own pet's face.
How to claim it
- Email us within 30 days of delivery with your order number.
- Attach a photo of what arrived.
- Tell us what is wrong — likeness, colour, print quality, damage.
- We reply within one business day and either reprint or refund.
What this covers
- Likeness. It does not look like your pet.
- Print quality. Banding, colour shift, visible artefacts.
- Damage in transit. Report within 7 days of delivery.
- Wrong item. Wrong size, wrong frame, wrong artwork.
What it does not cover
- A change of mind about the style or size after you approved the preview. That is what the preview is for — and why we make it free and unlimited.
- A photo that was too low-resolution and that you chose to proceed with after we flagged it.
Why our pricing looks boring
No struck-through prices, no countdown timers, no “only 3 left”. Those things exist to rush you past a decision. We are asking you to look carefully at a preview and decide calmly whether it looks like your pet. Manufacturing urgency at the same time would be dishonest.
The price you see is the price. It does not drop next Tuesday.
Your photo
We use your photo to make your portrait. That is it. We do not train models on it, we do not sell it, and we do not put it on our site unless you explicitly opt in. If you do not order, it is deleted after 30 days.